Privacy Policy

1. Who we are

LoadOff is a UK-based business operations and automation service. We provide lead follow-up, inbox management, and workflow automation services to small and medium-sized businesses in the United Kingdom.

Our website address is loadoff.uk. For any privacy-related queries, please contact us at hello@loadoff.uk.

2. What information we collect

We may collect the following types of personal data:

• Name and contact details (email address, phone number, business name) provided via our contact form or email correspondence.
• Information about your business and operational requirements that you share with us during consultation or onboarding.
• Communication records, including emails and messages exchanged as part of our service delivery.
• Technical data including IP address, browser type, and pages visited, collected automatically via our website.
• Cookies and similar tracking technologies (see Section 7).

3. How we use your information

We use your personal data to:

• Respond to enquiries and provide the services you have requested.
• Manage and deliver our retainer-based operations services on your behalf.
• Send service-related communications, including updates, weekly summaries, and reports agreed as part of your engagement.
• Improve our website and services.
• Comply with our legal and regulatory obligations.

We rely on the following lawful bases for processing: contract performance (where we are delivering services), legitimate interests (responding to enquiries, improving our services), and legal obligation where applicable.

4. How we store and protect your data

Your data is stored securely and accessed only by LoadOff personnel with a legitimate need to do so. We use industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client data relating to active engagements is retained for the duration of the relationship and for six years thereafter in accordance with standard UK business record-keeping requirements.

5. Sharing your information

We do not sell, rent, or trade your personal data to third parties.

We may share data with trusted third-party service providers who assist us in delivering our services (such as cloud storage or communication tools), but only under strict contractual terms and where those providers comply with applicable data protection law.

We may disclose information where required to do so by law, court order, or regulatory authority.

6. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your personal data, where applicable.
• Object to or restrict certain types of processing.
• Request portability of your data.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at hello@loadoff.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies to ensure it functions correctly and to help us understand how visitors use the site. We use essential cookies (required for the site to work) and analytics cookies (to measure usage patterns). No advertising or third-party tracking cookies are used.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the site.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

10. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: