From £899/month
Inbox & Ops
The inbox stopped being a way to communicate a while ago. It is a to-do list now, and nobody is on top of it.
Sixty emails a day and perhaps half of them matter. Somewhere in there is a lead, a client waiting on an answer, an invoice that needed chasing last week, and a form someone was meant to send back. All of it is visible if you go looking, which is the problem.
Inbox & Ops takes daily ownership of that. Enquiries are answered, urgent items flagged to you, and everything else cleared or actioned. Your morning starts with the handful of things that need you rather than with sorting.
It includes everything in Lead Follow-Up, so new enquiries are still captured and chased, and it covers the work sitting behind them. Outstanding quotes chased, appointment reminders sent, contact records kept current.
This is probably you if…
- A shared or founder inbox where things regularly get missed
- You are the bottleneck for replies that do not really need you
- Quotes and invoices go unchased because nobody owns it
- A small team without a dedicated ops or admin person
When it isn't the right fit
If your processes are already tidy and what you need is systems that remove the manual steps entirely, go straight to Ops + Automation.
Best for: Founders & small teams
From £899 /month
What's included
- Everything in Lead Follow-Up
- Daily inbox triage & management
- Quote and task chasing
- Appointment reminders
- CRM & contact hygiene
30-day rolling. Live in 48–72 hours.
How it works
Day one
We map what lands in the inbox
Which senders matter, what needs you personally, what can be handled without you, and what can be filed. This becomes the triage rulebook.
From day three
We take over the daily pass
Enquiries answered, urgent items surfaced, routine requests handled end to end. Everything stays in your mailbox and you can read any of it whenever you want.
Week in, week out
We keep the follow-ups moving
Quotes chased, reminders sent, records updated. You get a weekly report of what came in, what went out, and what is still open.
Problems Inbox & Ops solves
If any of these describe your week, this is the tier that deals with them.
Quotes sent, then silence
A detailed quote goes out. Five days pass. You're not sure whether to chase – and if so, when and how.
Read more → Consultants & agenciesLeads buried in a busy inbox
Enquiries are arriving but getting buried under everything else. By the time someone gets to them, the prospect has moved on.
Read more → Multi-person teamsLeads landing in the wrong inbox
General enquiry email receives messages for three different services. They sit unassigned for days. Nobody knows whose job it is.
Read more → Growing SMBsAdmin backlog blocking the work
Invoices outstanding, onboarding docs unsent, client records out of date. The team is firefighting operations instead of delivering work.
Read more →Common questions about Inbox & Ops
Do you get access to my whole inbox?
We work in a delegated or shared mailbox with access scoped to what the work requires. You define the boundaries, and you can revoke access at any time.
How do you know what needs me personally?
We agree the rules during onboarding and refine them in the first fortnight. Anything ambiguous gets flagged rather than guessed at.
Will I lose visibility of what is happening?
No. Everything stays in your mailbox and you receive a weekly summary. What goes away is the sorting.
Can you work with our existing CRM?
Yes. We work with the tools you already use and keep contact records current as part of the daily pass.
What are the hours of cover?
UK business hours, with enquiries acknowledged outside them. If you need broader cover, that is a conversation worth having.
Other packages
Lead Follow-Up
From £499Enquiry capture, fast follow-up, and a multi-stage chase sequence – written in your tone, fitted to your process. Every lead gets a response.
Ops + Automation
From £1,500Full ops support with workflow builds tailored to your tech stack. We design the automations, handle the integrations, and run the day-to-day alongside it.
The next step
Stop losing leads.
Let's fix it this week.
Tell us what keeps slipping and we'll scope something around it. You'll be talking to Max, who runs the work, not a sales team. Most clients are live within 48–72 hours of that first conversation.
30-day rolling retainers. No lock-in. Cancel anytime.