From £1,500/month
Ops + Automation
You have outgrown doing it by hand. Building the systems to stop doing it by hand keeps losing to paid work.
At some point the answer stops being to handle it faster. A lead should trigger a sequence without anyone typing. A booking should reconcile itself. A record that changes in one place should change in the other three.
Ops + Automation covers the day-to-day work of Inbox & Ops and adds the systems underneath it. We design workflows in n8n, integrate the tools you already pay for, and build trigger-based sequences that run whether or not anyone remembers to run them.
We also maintain them. APIs change, edge cases turn up, and the business changes shape around the workflow. Maintenance is part of the retainer, because an automation nobody is watching breaks without telling you and costs you more than the manual step it replaced.
This is probably you if…
- The same data is being re-entered across several tools
- You have processes reliable enough to be worth encoding
- Manual steps are limiting growth rather than just annoying you
- You want the systems maintained, not handed over and abandoned
When it isn't the right fit
If you are still working out what your process should be, automating it early just makes the wrong thing happen faster. Start with Inbox & Ops and automate once it settles.
Best for: Established SMBs
From £1,500 /month
What's included
- Everything in Inbox & Ops
- n8n workflow design & build
- Tool and app integrations
- Trigger-based follow-up sequences
- Ongoing workflow maintenance
30-day rolling. Live in 48–72 hours.
How it works
Week one
We find where the manual work is
We follow the real path a lead, a job or an invoice takes through your business, and find the steps a person repeats without adding judgement.
From week two
We design and build the workflows
Built in n8n against your existing stack rather than forcing a new platform on you. Each one is documented, so you are never locked in to us understanding it.
From then on
We run and maintain them
Ops continues day to day alongside the automations, and the workflows are monitored and updated as things change. Failures surface to us, not to your customers.
Problems Ops + Automation solves
If any of these describe your week, this is the tier that deals with them.
Leads buried in a busy inbox
Enquiries are arriving but getting buried under everything else. By the time someone gets to them, the prospect has moved on.
Read more → Healthcare & wellnessAppointment no-shows
No automated reminder system. Staff spending time on manual reminder calls. Revenue lost to preventable no-shows.
Read more → Multi-person teamsLeads landing in the wrong inbox
General enquiry email receives messages for three different services. They sit unassigned for days. Nobody knows whose job it is.
Read more → Growing SMBsAdmin backlog blocking the work
Invoices outstanding, onboarding docs unsent, client records out of date. The team is firefighting operations instead of delivering work.
Read more →Common questions about Ops + Automation
What is n8n and why do you use it?
n8n is an open-source workflow automation platform. We use it because workflows can be self-hosted and exported – you are not locked into a vendor, and you can take the builds with you.
Do we own the automations you build?
Yes. They are documented and exportable. If we part ways you keep the workflows.
What happens when an automation breaks?
Failures alert us rather than surfacing to your customers. Maintenance is part of the retainer, not a separate charge.
Which tools can you integrate?
Most things with an API: CRMs, accounting, calendars, forms, messaging. If something has no API we will tell you honestly rather than promising a fragile workaround.
How long before automations are live?
Ops support starts within 48–72 hours. The first workflows typically land in the first few weeks, once we have seen how the work really flows.
Other packages
Lead Follow-Up
From £499Enquiry capture, fast follow-up, and a multi-stage chase sequence – written in your tone, fitted to your process. Every lead gets a response.
Inbox & Ops
From £899Full inbox management plus lead follow-up, structured around your team's workflow. We handle enquiries, chase outstanding items, and keep things moving daily.
The next step
Stop losing leads.
Let's fix it this week.
Tell us what keeps slipping and we'll scope something around it. You'll be talking to Max, who runs the work, not a sales team. Most clients are live within 48–72 hours of that first conversation.
30-day rolling retainers. No lock-in. Cancel anytime.