Consultants & agencies

Leads buried in a busy inbox

An enquiry nobody sees does the same for your business as one that never arrived, except you paid to bring it in.

Why it happens

Volume on its own is rarely the problem. It is that a real enquiry, sitting in a list of subject lines, looks much like a newsletter or a supplier statement or a thread you were copied into for no reason. You cannot tell which one is worth money without opening it.

So it gets skimmed past on a busy morning and is three screens down by the afternoon. Nobody decided to ignore it. It stopped being visible, and the customer drew their own conclusion from the silence.

Triage fixes that by making someone responsible for the sorting every day. Enquiries are pulled out and answered, anything needing you is flagged, and the rest is cleared. You keep the oversight and lose the sifting.

What we do about it

A daily triage pass

Every working day, the inbox is worked through: enquiries answered, urgent items surfaced to you, routine requests handled, the rest filed.

Rules agreed with you, not guessed

What needs you personally, what can be handled without you, what can be filed – defined during onboarding and refined in the first fortnight.

Nothing hidden

Everything stays in your mailbox and you get a weekly summary. The sorting is removed; the visibility is not.

Sound familiar?

  • You find enquiries days later while looking for something else
  • Your unread count is permanently in the hundreds
  • Important messages are found by searching, not by seeing them
  • You triage in the evening because the day is too busy

Handled by

Inbox & Ops

Full inbox management plus lead follow-up, structured around your team's workflow. We handle enquiries, chase outstanding items, and keep things moving daily.

From £899 /month

How Inbox & Ops works Book a 15-min call

Common questions

How do you know which emails matter?

We agree the rules with you up front and refine them over the first couple of weeks. Anything ambiguous is flagged rather than guessed at.

Do I lose control of my inbox?

No. It stays yours, access is scoped to what the work requires, and you can revoke it at any point. What changes is that you are no longer the one sorting it.

Is this just filters and rules?

Filters cannot judge whether a message is a real enquiry or write a sensible reply. Automation handles the mechanical part; a person handles the judgement.

Other situations we fix

Enquiries arriving after hours

A plumber gets a contact form submission after hours. By next morning, a competitor has already replied.

Quotes sent, then silence

A detailed quote goes out. Five days pass. You're not sure whether to chase – and if so, when and how.

Appointment no-shows

No automated reminder system. Staff spending time on manual reminder calls. Revenue lost to preventable no-shows.

The next step

Stop losing leads.Let's fix it this week.

Tell us what keeps slipping and we'll scope something around it. You'll be talking to Max, who runs the work, not a sales team. Most clients are live within 48–72 hours of that first conversation.

Tell us what's slipping Book a 15-min call See pricing

30-day rolling retainers. No lock-in. Cancel anytime.