Service businesses
Quotes sent, then silence
You have already done the expensive part. The money leaks afterwards, when nobody wants to be the one who chases.
Why it happens
A quote going quiet almost never means no. Usually the customer got busy, or is waiting on a partner, or meant to reply and it slid down the list. Because you cannot tell which, most businesses leave it.
The hesitation makes sense. Nobody wants to look desperate. But you did the site visit, worked out the pricing and wrote it up, then stopped one email short of finding out.
A set sequence takes the judgement out of it. Day one checks it arrived. Day three offers to talk anything through. Day seven asks whether to keep it open or close it off. Plenty of people answer that last one, and even a no lets you plan.
What we do about it
A two-stage sequence, in your tone
Day 3 and day 7, spaced so it reads as diligent rather than pushy, and written the way you would write it.
A clean exit
The final message makes it easy to say no. Closing a quote off properly is better than leaving it open forever, and it often prompts a real answer.
Outcomes tracked
Every quote gets a recorded outcome, so you can finally see your actual conversion rate instead of estimating it.
Sound familiar?
- You are unsure whether chasing will annoy people
- Quotes sit open for weeks with no resolution
- You cannot say what proportion of quotes convert
- Work occasionally reappears months later by accident
Handled by
Lead Follow-Up
Enquiry capture, fast follow-up, and a multi-stage chase sequence – written in your tone, fitted to your process. Every lead gets a response.
From £499 /month
How Lead Follow-Up works Book a 15-min callCommon questions
Will chasing twice annoy people?
Spaced over a week and written politely, it reads as professional. Most people who eventually reply say they meant to and forgot. The businesses that never chase lose that work silently.
What if they reply between chases?
The sequence stops immediately. Nobody receives a follow-up after they have already responded.
Do you write the quote itself?
No. Pricing and scope stay with you – you know the work. We handle getting it in front of them and following it up.
Other situations we fix
Enquiries arriving after hours
A plumber gets a contact form submission after hours. By next morning, a competitor has already replied.
Leads buried in a busy inbox
Enquiries are arriving but getting buried under everything else. By the time someone gets to them, the prospect has moved on.
Appointment no-shows
No automated reminder system. Staff spending time on manual reminder calls. Revenue lost to preventable no-shows.
The next step
Stop losing leads.
Let's fix it this week.
Tell us what keeps slipping and we'll scope something around it. You'll be talking to Max, who runs the work, not a sales team. Most clients are live within 48–72 hours of that first conversation.
30-day rolling retainers. No lock-in. Cancel anytime.